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Privacy Policy

Privacy Policy

www.1dress.co.uk is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore we would like you to know what data we maintain and what data we discard. With this privacy notice, we would like to inform you about our security measures.
Collection and processing of personal data
We collect personal data only when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.

Purposes of Use
The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.
What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

? To personalize your experience
(your information helps us to better respond to your individual needs)

? To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

? To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

? To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

? To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

? To administer a contest, promotion, survey or other site feature
Choice and Opt-Out
If you no longer wish to receive the Company's promotional communications, you may "opt-out" of receiving them by following the instructions included in each communication or by e-mailing the Company at service@1dress.co.uk. 

Please contact us if you want to return the item within 7 days upon receiving it. Please attach full sight photographs of your items in the email, which will help you to obtain more efficient help and solution from us. Please note that returning packages needs prior approval from Customer Service. Please confirm the shipping address before sending packages back to us, and please make sure to use local post office service.(such as Post Office, USPS, Royal Post…).

The aftersale related emails should not be interrupted for more than 5 days.

1. Quality Issues:
1. If our staff finds that the merchandise is defective as described, you will receive a full refund.
2. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you with no refund.

2. Size Errors:
Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements.
1. All dresses are made or come with margins for altering and tailoring if desired. If the dress size did not arrive in the specification as one ordered, one can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed the original price of the dress by 50%. If the tailoring costs exceed the original price of the dress by 50%, we will reimburse only up to the amount equal to 50% of the dress's original cost.
2. We provide a modification service for our customers, who can send back the dress to us and get the dress modified within 7 working days. In this case, we are responsible for all shipping costs.
3. Customers can also return a dress with measurement errors, and will receive a full refund.

3. Color Errors:
If the color of the delivered dress is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by one's display monitor. Please purchase our fabric swatch for confirmation before ordering your dress.)

However, any errors regarding size/color that were made during purchasing of our products will not be eligible for refunds.In this case, we can provide a size modification service to our customers for free, with customers only paying for the shipping fee. A dress modification is normally done in 7 working days.

We only accept dresses in their original condition- unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. Please provide a detailed explanation in the return package.

Order Cancellations
All dress orders cancelled within 24 hours of purchase will be eligible for a full refund. All dress orders canceled after 24 hours will be eligible for a 25% partial refund.


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